Pine Labs

Pine Labs is an Indian merchant platform company that provides financing and last-mile retail transaction technology, founded in 1998. It is one of the unicorn companies, with a valuation of over US$5 billion. It provides a merchant platform and makes software for point of sale machines.

Program Rules

At Pine Labs we recognize the important role that security researchers play in helping to keep Pine Labs and our customers secure.

By participating in this program you acknowledge that you have read and agreed to the Program Rules, which is defined as this entire document.

Testing Policy and Responsible Disclosure

Please adhere to the following rules while performing research on this program:

• Denial of service (DoS) attacks on Pine Labs applications, servers, networks or infrastructure are strictly forbidden.
• Avoid tests that could cause degradation or interruption of our services.
• Do not use automated scanners or tools that generate large amount of network traffic.
• Only perform tests against your own accounts to protect our users' privacy.
• Do not leak, manipulate, or destroy any user data or files in any of our applications/servers.
• Do not copy any files from our applications/servers and disclose them.
• No vulnerability disclosure, full, partial or otherwise, is allowed.

Reward Eligibility and Amount

We are happy to thank everyone who submits valid reports which help us improve the security of Pine Labs, however only those that meet the following eligibility requirements may receive a monetary reward:

• You must be the first reporter of a vulnerability.
• The vulnerability must be a qualifying vulnerability (see below).
• The report must contain the following elements:
  • Clear textual description of the vulnerability, how it can be exploited, the security impact it has on the application, its users and Pine Labs, and remediation advice on fixing the vulnerability
  • Proof of exploitation: screenshots and/or videos demonstrating the exploit was performed, and showing the final impact
  • Provide complete steps with the necessary information to reproduce the exploit, including (if necessary) code snippets, payloads, commands etc
• You must not break any of the testing policy rules listed above
• You must not be a former or current employee of Pine Labs or one of its contractors.

Reward amounts are based on:

• Reward grid of the report's scope
• CVSS scoring and actual business impact of the vulnerability upon performing risk analysis

Reports of leaks and exposed credentials

We are open to some types of reports related to exposed secrets, credentials or information.
Please pay attention to our list of Qualifying/Non-Qualifying vulnerabilities, as well as our Scope and the following rules.

In order not to encourage dark and grey economies, in particular the purchase, resale and trade of identifiers or stolen information, as well as all types of dangerous behaviour (e.g. social engineering, ...), we will not accept or reward any report based on information whose source is not the result of failure on the part of our organization or one of our employees/service providers

Eligible reports

Reports of exposed secrets, credentials and sensitive information will be considered eligible if it complies with the following:

• The source of exposure/leak is under our control, directly or indirectly. e.g. stolen information or bundled information from a random source is not eligible.
• The exposed information has been verified (or tested) and confirmed

If you identify a source (under our control) that is leaking multiple data, we kindly ask you to report it in a single report and we will consider the impact based on the nature and depth of the exposed data.

To summarize our policy, you may refer to this table :

Important precautions and limitations

As a complement to the Program’s rules and testing policy :

• DO NOT alter compromised accounts by creating, deleting or modifying any data
• DO NOT use compromised accounts to search for post-auth vulnerabilities (they won’t be eligible anyway)
• DO NOT include Personally Identifiable Information (PII) in your report and please REDACT/OBFUSCATE the PII that is part of your PoC (screenshot, server response, JSON file, etc.) as much as possible.
• In case of exposed credentials or secrets, limit yourself to verifying the credentials validity
• In case of sensitive information leak, DO NOT extract/copy every document or data that is exposed and limit yourself to describe and list what is exposed.